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RETURN POLICY/WARRANTY

BestEBicycles.com's suppliers will honor 7 days if you choose to return merchandise purchased from BestEBicycles.com.   Only the supplier of the bike purchased can provide a RMA#.

Customer is responsible for returning merchandise at their own expense. Refunds will be for 100% of the entire purchase price including the original shipping costs. Merchandise must be received in 100% new, unused, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including keys, manuals, accessories, promotional items, etc.) and in the original packaging.

Preparing your product for Authorized R.M.A. return shipment:
 

  1. Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, manuals, accessories, promotional items, etc.

  2. Include a copy of your invoice.

  3. Include a copy of the RMA notice you have received from us via our support department help desk.

  4. Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.

Preparing your product for Authorized R.M.A. return shipment:

Contact Support at info@BestEBicycles.com's to obtain an RMA number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.  Refunds will only be issued to the original credit card that you use when placing your order.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to info@BestEBicycles.com's, keep all original packaging and we will process an insurance claim on your behalf.  UPS will not pay a claim if original packaging is discarded.

Cancellations 

All orders cancelled after 24 hours are subject to a $50 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. 

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WARRANTY

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To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as information from the retailer where you purchased the vehicle from.

The warranty is limited to the terms listed below:

  • Frame, Suspension, Motor: 1 year for parts. 

  • Controller, Charger: 1 year for parts.

  • Battery: Warranty on the battery starts the date of purchase of the vehicle as new. The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.

  • General: The bicycle is backed up by a 1-year main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.

  • Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.

If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.

The warranty will be voided by any of the following circumstances:

  1. Failure to follow all directions or recommendations listed in the user manual.

  2. Cycling collision, accident or vehicle damage caused by careless parking 

  3. Acts in violation of laws 

  4. Never registered your ebike

  5. DIY repairs on electronics

  6. Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water

  7. If the bicycle is used as rental unit 

  8. Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .

  9. Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.

  10. Overloading beyond recommended capacity .

  11. Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .

  12. If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.

  13. If vehicle is used in competitions or racing.

  14. If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.

  15. Use of other components not approved by the manufacturer.

  16. Damages resulted from improper care and handling.

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